At RenovateHomesUSA, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our platform. By using our website, you agree to the collection and use of your information by this policy.
Information We Collect
We collect different types of information when you interact with our platform. This includes both personal information that you provide and data collected automatically as you use our website.
Personal Information
When you use RenovateHomesUSA, we may collect personal details such as:
- Name: Your full name to identify you.
- Email Address: To send updates, notifications, or responses to your inquiries.
- Phone Number: To contact you regarding your project or requests.
- Project Information: The details of the home renovation or remodeling services you request, including project type, location, and budget.
- Billing Information: If applicable, to process payments for services.
Usage Data
We collect information automatically when you use our website, such as:
- IP Address: The unique identifier assigned to your device when accessing the site.
- Browser Type: Information about the browser you are using to access our website
- Device Information: Details about the device you use to interact with our site, such as operating system, screen resolution, and device type.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect and store information about your interaction with our site, such as the pages you visit and the links you click
How We Use Your Information
We use the collected information for several purposes, including the following:
Providing Our Services
- To match your project request with the most suitable contractors from our database.
- To communicate with you regarding your project request and updates.
- To allow you to view contractor profiles, their experience, and costs.
- To respond to your inquiries and provide customer support.
Improving User Experience
- To analyze user behavior and improve the design, functionality, and features of our website.
- To track trends and gather demographic information to enhance your experience.
- To personalize your interactions based on your preferences and past interactions.
Marketing and Promotional Communications
If you opt-in to receive promotional content, we may send you updates, special offers, or newsletters that we believe may interest you. You can opt out of these communications at any time by following the unsubscribe instructions in the emails you receive.
Legal Compliance
- To comply with applicable laws, regulations, and legal processes.
- To protect the rights, property, and safety of RenovateHomesUSA, our users, or others.
How We Protect Your Information
We take data security seriously and implement industry-standard security measures to protect your personal information. These measures include:
- Encryption: We use encryption to secure sensitive information, such as payment details, during transmission.
- Secure Servers: Our platform is hosted on secure servers to protect against unauthorized access.
- Access Controls: We restrict access to your personal information to authorized personnel only, who need it to perform their duties.
Despite our efforts, no security system is 100% foolproof, and we cannot guarantee the complete security of your data.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
Contractor Network
When you submit a request for a home renovation or remodeling project, we share relevant details with the contractors in our network who may be a good match for your needs. These contractors are expected to handle your information responsibly.
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform, such as hosting, data analysis, and marketing services.
Legal and Safety Purposes
We may disclose your personal information if required by law, to comply with legal obligations, or to protect the rights, property, and safety of RenovateHomesUSA, our users, or others.
Business Transfers
If RenovateHomesUSA is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified if this occurs.
Your Rights and Choices
As a user, you have the following rights regarding your personal information:
Access and Correction
You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
Deletion
You can request the deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or administrative purposes.
Opt-Out of Marketing Communications
If you no longer wish to receive promotional emails or marketing materials, you can opt out by following the unsubscribe link in our communications.
Cookies and Tracking Technologies
You can manage your cookie preferences through your browser settings. However, disabling cookies may impact the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
RenovateHomesUSA is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors. If you believe that we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date noted at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.